Once loaded, funds will normally be available for use within two hours.

When you want to put more money on your travelmaker card, visit our Member’s Service Office in Don Street, or any Post Office counter with Society Food Stores. You will need to show your valid photo ID, such as a passport or driving licence and pay using cash, debit or credit card. Society Post Offices are located in the following stores: Grand Marché St Helier & St Peter and Locale stores at Beaumont, Georgetown, Maufant, Pontac, St Brelade & Val Plaisant.

Alternatively, from 26th of August 2011, you can also load your card online by simply logging in as usual and following the simple instructions.

Check online 24 hours a day – you can also do it over the phone by calling 0845 5200 502, Lines are open 8.00am to 6.00pm GMT, Monday to Thursday. Friday 9.00am to 5.30pm. Saturday to Sunday 9.00am to 5.00pm.

You can also use SMS Before you can use this service, you will need to register your mobile number and debit card in your account area on the website.
You should then save the text number as +447537402025 in your phone.
Voyager do not levy any charges for this service, however your mobile phone provider may charge your for sending text messages.

To check your card balance send a text in the following format:

Balance [space] XXXX [space] DDMM

Where XXXX is the last four digits of the card.
Where DDMM is your day and month of birth.

For example, someone born on the 5th July with a card ending 1625
would send the message:
BALANCE 1042 2407

The maximum amount you can load to your card at any one time is £2,500, €3,125 or $3,750.

The minimum amount of money you can load onto your travelmaker currency card is £10, €15 or $20.

Funds are loaded immediately to your card.

If you decide not to use your card for another trip, you have two options to retrieve your money. You can withdraw your remaining balance (assuming it is within the ATMS issuing limits) from any ATM. Alternatively you can take your card back to our Member’s Service Office on Don Street, or any Post Office counter within Society Food Stores. Our branches in Guernsey are in the Co-op stores at St Sampson, Market - St Peter Port and St Martin. They will refund your balance. See our terms and conditions for more information.

Once loaded, funds will normally be available for use within two hours.

When you get your travelmaker currency card, the PIN will be enclosed in the pack. Your card is active from the moment you complete the transaction, therefore make sure you sign the card immediately. Memorise your PIN before destroying the written confirmation for security purposes.

If you wish to change your PIN to something more memorable, you can do this at most UK ATM displaying the MasterCard Acceptance Mark.

If your card holds a euro or U.S dollar balance, the ATM may show a message saying “you may be charged for this transaction, do you wish to proceed?” You must select “Yes” in order to proceed and successfully change your PIN. You will not be charged for changing your PIN.

Please make sure that you memorise your PIN and never write it down.

If you forget your PIN, you can call our support team on 0845 5200 502 or +44 20 7201 0552.

If your card is lost or stolen, your balance is PIN protected but you should call our Lost and Stolen helpline immediately so we can cancel your card. We can organise a replacement card to be sent to your registered address, in which case £5.00, €7.50 or $10 will be taken off your card balance. Alternatively, you can visit our Member’s Service Office on Don Street, or any Post Office counter within Society Food Stores to receive a replacement card. Society Post Offices are located in the following stores: Grand Marché St Helier & St Peter and Locale stores at Beaumont, Georgetown, Maufant, Pontac, St Brelade & Val Plaisant. Our branches in Guernsey are in the Co-op stores at St Sampson, Market - St Peter Port and St Martin. If you wish for an emergency replacement card to be shipped to you overseas, we can do so for a one-off fee of £50.

If you are at an ATM or somewhere where the bill is presented in pounds, not the local currency (i.e. euros or dollars), ask to pay in the local currency, not sterling. This is a new process called Dynamic Currency Conversion, or DCC. The merchant or retailer invites you to pay in sterling and then performs the exchange at an unfavourable rate which costs you money. Remember to check the payment terminal, if the amount is shown in sterling, ask that it is changed.

You can use your travelmaker card at millions of outlets and ATMs worldwide wherever you see the MasterCard Acceptance Mark.

If the retailer or ATM accepts MasterCard, your card should only be declined if you do not have sufficient funds on the card to cover the purchase or withdrawal. You can check your available balance online in our ‘My Account’ area. Just visit www.travelmakercards.com Or call +44 207201 0552

When you are withdrawing cash from an ATM or making a purchase and you are offered the option to pay in sterling or the local currency (i.e. euros or dollars), you should choose to pay in the local currency. Retailers are using a new process called Dynamic Currency Conversion, or DCC to perform the exchange at an unfavourable rate which costs you money as you are, in effect, paying for two different exchanges. Remember to check the payment terminal, if the amount is shown in sterling, ask that it is changed.

Provided that your Travelmaker Currency Card is valid and you have at least €10.00 / $15.00 on it, we will refund the unused value any time you like. To do so, simply call us on 0845 299 4555 or send us an e-mail using the "contact us" facility on the website. Please note that when we process your refund, we will charge a Refund Fee (see Fees section). We are only able to refund money back to the debit card that was used to load the currency card. The refund will take place 30 days from the most recent transaction date. An easier option might be to withdraw the money from a UK ATM, however this would be subject to a withdrawal fee (see Fees section) and a 2.75% cross border fee.

Your card is valid from the "Valid From" date stated on the card for three years. When it is due to expire, you can take your valid photo ID such as a passport or driving licence to our Member’s Service Office on Don Street, or any Post Office counter within Society Food Stores. Society Post Offices are located in the following stores: Grand Marché St Helier & St Peter and Locale stores at Beaumont, Georgetown, Maufant, Pontac, St Brelade & Val Plaisant. Our branches in Guernsey are in the Co-op stores at St Sampson, Market - St Peter Port and St Martin.

We do not supply statements, but you can view your current balance and transactions online free of charge on www.travelmakercards.com

No, we do not pay interest on card balances.

You can cancel your card and request a refund of your balance by returning to our Member’s Service Office on Don Street, or any Post Office counter within Society Food Stores. Society Post Offices are located in the following stores: Grand Marché St Helier & St Peter and Locale stores at Beaumont, Georgetown, Maufant, Pontac, St Brelade & Val Plaisant. Our branches in Guernsey are in the Co-op stores at St Sampson, Market - St Peter Port and St Martin. The balance will be refunded in cash.