Loading your card
When you want to put more money on your travelmaker card, visit our Members Service Office in Don Street, or any Post Office counter within Society Food Stores. Society Post Offices are located in the following stores: Grand Marché St Helier & St Peter and Locale stores at Beaumont, Georgetown, Maufant, Pontac, St Brelade & Val Plaisant. Our branches in Guernsey are in the Co-op stores at St Sampson, Market - St Peter Port and St Martin.
You will need to show your valid photo ID, such as a passport or driving licence and pay using cash, debit or credit card.
The money will appear on your card straight away, so you can start spending immediately.
From August 26th you can now load your card online. This facility is available to all card holders who have set up their account.
Go to My Account, login as normal and follow the easy to use instructions.
Select from the options at the left of the page, and have your debit card ready. Once you have registered your bank debit card follow the instructions and you be amazed how easy it is.
Getting your Balance
You can do this 3 ways. Online, on the phone or via text (SMS)
Check online 24 hours a day, or via the phone by calling 0845 5200 502
Office Hours. Monday - Thursday 08:00 hrs. to 18:00 hrs. GMT.
Friday 08:00 hrs. to 17:30 hrs. GMT.
Saturday - Sunday 09:00 hrs. to 17:00 hrs. GMT.
Before you can use the text service, you will need to register your mobile
number and debit card in your account area on the website.
You should then save the text number as +447537402025 in your phone.
This function is only available for primary cardholders. Travelmaker do not levy any charges for this service, however your mobile phone provider may charge your for sending text messages.
To check your card balance send a text in the following format:
Balance [space] XXXX [space] DDMM
Where XXXX is the last four digits of the card.
Where DDMM is your day and month of birth.
For example, someone born on the 5th July with a
card ending 1625 would send the message:
BALANCE 1625 0507